Send a request
Email [email protected]. Tell us whether the request concerns this website, Toranj, Twins, or another Bayat product, and what you would like us to do. You can write in English or Persian.
Depending on applicable law, you may request access, correction, deletion, a copy, restriction, objection, or withdrawal of consent. You can also ask about data practices without making a formal rights request.
What to include
Include only details needed to locate the information: the email address used to contact us, product and version, platform or store, and a relevant in-game identifier if one is available. For a purchase enquiry, an order reference can help.
Do not send passwords, recovery codes, full payment-card numbers, or copies of identity documents unless we explain why a limited verification step is necessary and how to provide it safely.
Verification and representatives
We may ask for proportionate evidence that you control the email, device, or account concerned. A parent or authorized representative can contact us; we may need to verify the relationship or authority. We do not require creation of a new account to submit a request.
What happens next
We assess the request, ask for clarification where needed, and respond within the time limit required by applicable law. If the law permits an extension, we explain the reason and expected timing. If we cannot fulfill all or part of a request, we explain the applicable reason and any available challenge or complaint route.
We retain only the records needed to handle and demonstrate the request, or as otherwise required by law.
Device and platform data
Local game progress may need to be erased on the device. Cloud saves, purchase history, advertising preferences, and platform accounts may also be held by the relevant platform provider. Deleting a game does not necessarily delete platform records or backups.
See the product-specific privacy choices for the relevant route. If information is under a provider’s independent control, we explain that and direct you to the appropriate channel where we can.
Limits and complaints
Some records must be retained for legal, fraud-prevention, dispute, or other permitted purposes. We explain a relevant exception rather than promising unconditional deletion.
If you disagree with our response, reply to the privacy mailbox. Where available under applicable law, you may complain to a competent data protection or consumer authority. This process does not limit those rights.